Terms and Conditions

1. General provisions

The website salonova.ge is operated by East Commerce Company LLC (identification and contact details available upon request). Salonova is an online retail and wholesale platform for professional salon, clinic, and beauty industry products in Georgia.

These terms constitute a civil-law agreement between the user and the Company under the legislation of Georgia. If any provision is found invalid, the remaining provisions remain in effect.

2. Definitions

• "Company" — East Commerce Company LLC, which operates salonova.ge.
• "User" — a natural or legal person who uses the website or places an order.
• "Order" — a purchase proposal submitted by the user on the website.
• "Product" — salon, beauty, and related professional products listed on the website.

3. Account registration

You may place orders as a guest or as a registered user. When registering, you must provide accurate and up-to-date information.

When creating a company account, we may require a company name, identification number, and internal approval workflow. Orders placed by a company purchaser may require manager approval before processing.

• You are responsible for keeping your account credentials secure.
• The Company may suspend or delete accounts in cases of false information, suspected fraud, or breach of these terms.

4. Prices, taxes, and currency

Prices displayed on the website are shown in Georgian Lari (GEL) unless stated otherwise. Prices may or may not include delivery costs — the final amount is shown at checkout.

The Company may change prices at any time. Confirmed orders are charged at the price valid at the time the order was placed, unless otherwise agreed.

5. Placing and confirming orders

• Placing an order constitutes a purchase proposal and not a binding contract until confirmed by the Company.
• After confirmation, you will receive an email with order details.
• The Company may refuse an order due to stock unavailability, pricing errors, suspicious transactions, or other material reasons.
• Order processing may depend on payment confirmation.

6. Payment

Available payment methods are shown at checkout. The primary method is bank transfer. Payment instructions are provided after the order is placed.

Orders are processed after payment is confirmed, unless stated otherwise.

7. Delivery

Delivery is provided within Georgia to the address specified in the order. Delivery times and costs depend on location, product type, and stock availability.

If products are damaged or incomplete upon delivery, please contact us within 48 hours of receipt.

8. User obligations

• Use the website only for lawful purposes.
• Do not place fraudulent orders, attempt payment fraud, or disrupt the system.
• Follow product instructions and professional safety standards.
• Keep contact and delivery details accurate.

9. Intellectual property

Website design, text, logos, images, and code are owned by the Company or its licensors. Unauthorised copying, use, or distribution is prohibited.

10. Limitation of liability

The Company must supply products in accordance with the agreed description. The Company is not liable for damage caused by improper use, loss of profit, or indirect damage beyond limits permitted by law.

The website is provided on an "as is" basis. We aim to keep the website available, but temporary technical interruptions may occur.

11. Governing law and disputes

These terms are governed by the laws of Georgia. Disputes should first be resolved through negotiation. If no agreement is reached, disputes shall be submitted to the courts of Georgia at the Company's registered location, unless mandatory law provides otherwise.

12. Changes

The Company may update these terms. The updated version takes effect once published on the website. Continued use of the website after an update constitutes acceptance of the revised terms.